Last updated: 15th January 2026
This privacy policy applies to the website and services operated by orbitalnovaex SARL, a company registered in Luxembourg with registration number RCSB262485. Our registered office is located at Rue du Fossé 135, 4406 Esch-sur-Alzette, Luxembourg.
We collect personal data that you provide to us directly and information that is automatically collected when you use our website and services. The data we collect includes contact information such as your name, email address, and phone number when you enquire about our services or create an account. We also collect business information including restaurant details, menu data, and pricing information when you use our analytics platform.
When you visit our website, we automatically collect technical information including your IP address, browser type, operating system, and pages visited. This data collection helps us understand how our website is used and improve our services accordingly.
We use the personal data we collect to provide our restaurant analytics services, respond to your enquiries, and communicate with you about our services. We use of your data includes processing menu and pricing information to generate analytics insights, sending you service updates and relevant business communications, and improving our platform based on usage patterns.
Your business data is used exclusively to provide the analytics services you have requested. We analyse your restaurant data to generate pricing insights, profitability reports, and competitive intelligence that helps optimise your menu strategy.
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
For detailed information about the cookies we use, please refer to our Cookie Policy.
We do not sell, trade, or otherwise transfer your personal data to third parties except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and providing our services, provided they agree to keep this information confidential.
We may disclose your personal data if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this privacy policy. Account information is retained for the duration of your service agreement and for a reasonable period thereafter to address any service-related enquiries.
Analytics data is retained according to our service agreements and may be anonymised for statistical purposes. We will delete or anonymise your personal data when it is no longer needed, unless we are required to retain it for legal or regulatory purposes.
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. You have the right to access the personal data we hold about you, request correction of inaccurate information, and request deletion of your data in certain circumstances.
You also have the right to restrict processing of your data, object to processing for direct marketing purposes, and request data portability. If we process your data based on consent, you have the right to withdraw that consent at any time.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit and at rest, regular security assessments, and access controls to limit data access to authorised personnel only.
As we operate within the European Union, your data is primarily processed within the EU. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions by the European Commission.
If you have questions about this privacy policy or wish to exercise your rights regarding your personal data, please contact us at privacy@orbitalnovaex.world or call us at +352 23179628. You can also write to us at our registered address: orbitalnovaex SARL, Rue du Fossé 135, 4406 Esch-sur-Alzette, Luxembourg.
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.
If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local data protection authority.